India, August 2026: As businesses increasingly look beyond chatbots toward AI systems capable of actually speaking with customers, Lobby, an AI voice agent platform from People Labs, is positioning itself as an affordable way for companies to automate real-world phone conversations.
Available at ₹5.00 per minute, Lobby allows businesses to deploy AI voice agents capable of answering and making phone calls, interacting naturally with customers and handling routine conversations without requiring a human representative for every call.
The offering includes a dedicated phone number and PDF call summaries, giving businesses not only an AI agent that can speak with customers but also a structured way to review what happened after conversations.
From Chatbots to Voice AI
For years, business automation has largely meant chatbots, IVR menus and ticketing systems.
Voice AI represents the next stage: AI systems capable of listening, understanding context and responding through an actual conversation.
Lobby is designed specifically for this environment.
Instead of asking callers to “press 1 for sales” or navigate fixed IVR menus, businesses can create an AI voice agent trained around their own information and instructions.
The agent can then interact with callers over real phone lines.
Lobby supports both inbound and outbound calling, making the technology applicable to customer support as well as proactive business operations.
₹5 Per Minute With Dedicated Number and PDF Summary
One of Lobby's central propositions is straightforward pricing.
Lobby Voice AI costs ₹5.00 per minute.
The offering includes:
- AI-powered voice conversations
- Dedicated phone number
- PDF summary after calls
- Inbound and outbound calling
- Business knowledge-base integration
- Multilingual conversations
- Call history and transcripts
- AI-powered automated conversations
- Campaign calling capabilities
The pricing could make Voice AI accessible beyond large enterprises, particularly for businesses that want to experiment with AI calling without building their own speech recognition, language-model, text-to-speech and telephony infrastructure.
Built for Real Conversations — Including Interruptions
Human phone conversations rarely follow perfect scripts.
People interrupt.
They change their questions halfway through a sentence.
They switch languages.
They speak over the other person.
Lobby has been designed around these realities.
The platform supports natural interruptions and contextual turn-taking, allowing callers to interrupt the AI while preserving the conversation's context.
Lobby reports a typical first-response time of approximately one second, helping reduce the long pauses that often make automated calls feel unnatural.
The AI also greets callers immediately when a connection is established rather than leaving dead air while the underlying AI pipeline starts processing.
Voice AI That Speaks 18+ Languages and Handles Code-Mixing
India presents a particularly difficult problem for traditional voice automation.
A single customer might begin a conversation in English, switch to Hindi and continue using a mixture of both.
Lobby supports 18+ languages and code-mixed conversations, allowing the AI to adapt to the language actually being used during the call.
That capability opens Voice AI to businesses operating across multilingual customer bases rather than restricting automation to English-only conversations.
Businesses Can Train Lobby on Their Own Information
An AI calling agent becomes substantially more useful when it understands the business it represents.
Lobby allows organisations to upload their own documents, FAQs and knowledge material.
Businesses can define the agent's:
Persona. Knowledge. Voice. Instructions. Greetings.
Once configured, the AI agent can use that information while speaking with customers.
Businesses can update the knowledge base as their information changes without rebuilding the entire voice system.
One Voice AI Platform, Multiple Business Functions
Lobby is designed as a general Voice AI infrastructure rather than an agent restricted to a single industry.
Businesses can configure AI agents for tasks including:
- Customer SupportAnswer frequently asked questions around the clock and escalate conversations requiring human intervention.
- Appointment BookingHandle booking, rescheduling, availability and confirmation conversations.
- Lead QualificationContact or answer prospective customers, ask qualification questions and capture responses.
- Recruitment ScreeningConduct initial candidate conversations at scale before human interview rounds.
- Payment RemindersAutomate routine follow-up calls while maintaining records of conversations.
- Customer FeedbackConduct post-service feedback calls and convert conversations into summaries.
- Admissions EnquiriesAnswer questions regarding fees, programmes, schedules and institutional information.
- Hospitality & ReservationsRespond to room, reservation, availability and customer-service enquiries.
AI That Can Make Calls, Not Just Receive Them
Lobby isn't limited to becoming an automated receptionist.
The platform includes outbound calling and campaign functionality.
Businesses can upload a spreadsheet containing phone numbers and launch an AI calling campaign while controlling concurrency.
Individual call status can be tracked as calls move through queued, dialing, answered or failed stages.
This makes Voice AI useful for operations such as lead follow-ups, reminders, feedback campaigns, customer outreach and other repetitive calling workflows.
Every Conversation Becomes Business Data
Traditional phone conversations often disappear as soon as someone hangs up.
AI voice agents can turn those conversations into structured information.
Lobby maintains call histories along with transcripts, optional recordings and performance information.
With the PDF summary included in the ₹5/minute offering, businesses can quickly understand the important outcome of a conversation without manually reviewing an entire call.
For organisations processing hundreds or thousands of calls, this changes the role of the telephone from a purely conversational channel into a source of searchable operational intelligence.
Businesses Can Use Lobby's AI Model — or Bring Their Own
Lobby also supports a Bring Your Own LLM (BYO LLM) architecture.
Companies can use the model deployed and managed by Lobby or connect an existing language-model provider or custom/self-hosted model.
Lobby continues to manage the surrounding voice infrastructure — including conversation flow, voice, interruptions and telephony — while the connected model handles reasoning.
This approach can be particularly useful for organisations that already have an established AI stack but need infrastructure capable of turning it into a production voice agent.
Why Voice AI Is Becoming an Important Business Technology
The Voice AI market is moving rapidly because telephone communication remains critical in industries where customers need immediate answers.
Recent Indian Voice AI offerings increasingly compete around multilingual support, latency and per-minute pricing. Published market examples in 2026 range widely, with several Indian platforms positioning services around approximately ₹2–₹15 per minute depending on what infrastructure and functionality are included.
Lobby enters this market at ₹5 per minute, while combining the conversation itself with a dedicated phone number and PDF summaries.
The bigger shift, however, is not simply reducing the cost of calls.
It is changing what a phone number can do.
Instead of one employee handling one conversation at a time, AI voice infrastructure can allow routine conversations to be handled automatically and continuously.
A Phone Number That Doesn't Sleep
Lobby's proposition can ultimately be summarized simply:
Your business gets an AI voice agent that can listen, understand, speak and handle calls — 24/7.
For companies dealing with repetitive enquiries, missed calls, lead follow-ups, bookings or support requests, Voice AI could become an increasingly important layer of customer operations.
And as conversational AI moves beyond browser windows and chat interfaces, products such as Lobby demonstrate what the next generation of AI deployment may look like:
AI that doesn't just type back. AI that picks up the phone.
Lobby Voice AI — Key Details
Product: Lobby AI Voice Agent
Category: Voice AI / Conversational AI / AI Calling AgentPrice: ₹5.00 per minuteIncluded: Dedicated phone number + PDF call summaryLanguages: 18+ languages with code-mix supportAvailability: 24/7Calling: Inbound and outboundTypical first response: ~1 secondModel options: Lobby model or Bring Your Own LLMUse cases: Customer support, lead qualification, appointment booking, recruitment, payment reminders, surveys, admissions, hospitality and outbound campaignsEnquiries: product@peoplelabs.ai
Live Demo: peoplelabs.ai
